If you came to this page, you likely purchased your item on sears.com. Your purchase was a marketplace item that was sold and fulfilled by us. Therefore, your order cannot be returned or exchanged at a Sears Store. Please contact us here for any questions or clarification.
If you need to return your order, please send the item to:
11660 Central Pkwy
Jacksonville, FL 32224
- Please include the packing slip included with your shipment to help us identify the order. If you do not have the packing slip, include your order number with the return.
- Include the reason for returning the item along with your return.
- The item must be returned unused, unwashed, and in its original package along with any insert.
- Refunds or replacements are processed within 5 business days of receipt of return. Refunds are sent to your original payment method.
- We do not issue prepaid return labels. Return shipping charges are to be borne by the buyer.
- If you received an incorrect item, please contact us for further instructions and resolution.